Stevenage Borough Council – Multiple Projects

Future Town, Future Council sets out Stevenage Borough Council's (SBC) ambition to deliver safe, sustainable homes that continue to meet residents' needs for years to come.

The Council wanted to ensure every investment across its diverse 7,000-home portfolio contributed to that goal.

Setting the groundwork for better decisions

That meant building a clear picture of the homes themselves, the services residents rely on and where investment was needed most.

Since 2020, our property consultancy team has supported the Council across four major projects, drawing on expertise from across Ridge to turn that ambition into lasting improvements.

Building confidence in future investment

We reviewed and updated the Council's Asset Management Strategy, creating a clear framework for managing and investing in its diverse housing portfolio. Through discovery meetings, maturity assessments and strategic planning, we sharpened their approach to building safety, climate resilience, Net Zero and digital transformation.

Alongside the strategy review, we carried out stock condition validation surveys to check the quality and accuracy of existing data, giving the Council a stronger basis for future investment decisions.

With priorities defined, the focus shifted from strategy to delivery. We carried out an Asset Compliance Review to assess key compliance areas, including water hygiene, asbestos management, lifting equipment, electrical, fire and fuel/gas safety. Working with the Council's asset compliance teams and senior management, we developed a clear roadmap for remediation and improvement.

We also delivered a High-Rise Building Options Appraisal for five high-rise and one medium-rise building. Drawing on expertise from across Ridge – including architecture, cost management, mechanical and electrical, structural and digital engineering – we assessed risks and investment options to support long-term building safety planning and decision-making.

Following this, we reviewed the responsive repairs, voids and caretaking services as part of the Council's wider service transformation programme. We identified the voids service as a priority and carried out a detailed review of systems, processes, performance, data and resources.

A clearer picture of 7,000 homes

What began as a series of individual projects has developed into a long-term partnership, with our teams continuing to support service improvement, compliance planning and long-term sustainability goals.

With a stronger understanding of its homes, services and investment priorities, SBC can respond confidently to changing regulations while continuing to deliver safe, sustainable homes for its residents.